Car Loans and Car Finance in Melbourne, Adelaide, Brisbane, Sydney, Perth, Gold Coast Australia

CREDIT GUIDE, QUOTE & PRIVACY

ABOUT THIS CREDIT GUIDE & QUOTE

This document is designed to assist you to decide whether to engage us to provide credit assistance in relation to credit contracts. As a licensed credit assistance provider, we are required to give you a Credit Guide as soon as practicable after it becomes apparent to us that we may provide assistance to you in relation to a credit contract. This document provides you with information about the services we provide and those of our representatives. It contains information about various fees and charges that may be payable by you to us, as well as certain commissions we may receive from a licensee when we are acting as a credit representative, or we pay to certain third parties. It also contains information about what you should do if you have a complaint or dispute in connection with our services as a credit representative.

ABOUT US ("we, us, our")

We are an authorised Credit Representative of Peace Of Mind Insurance Pty Ltd and Carloansales Pty Ltd. Our details are as follow s:
Credit Representa ve Carloansales Pty Ltd
The Australian Credit Licensee details of Peace Of Mind Insurance Pty Ltd, T/AS Carloansales is as follows:
Credit Licence Holder Peace Of Mind Insurance Pty Ltd
ABN 76 114 039 164
ACN 144 039 164
Australian Credit Licence Number 393424
Phone 1300 797 833
Email info@carloansales.com.au

INTERNAL COMPLAINTS OFFICER

Manager Ph: 1300 797 833 or Email info@carloansales.com.au

EXTERNAL COMPLAINTS

Australian Financial Complaints Authority. Phone: 1800 931 678 or Web: www.afca.org.au

SERVICES WE PROVIDE

We will help you to choose a loan or lease which is not unsuitable for your purposes from our panel of lenders. The lenders we most commonly use are Pepper Money, Secure Funding (Liberty), La tude Financial Services, Finance One, Money 3, and Now Finance, although we do use others.

We will source the best priced product available to you from our panel of lenders
We will help you obtain a credit approval
We will prepare all necessary loan documentation

INFORMATION WE NEED FROM YOU

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan that we help you to obtain is NOT unsuitable for you. To decide this, we may need to ask you some ques ons in order to assess whether the loan or lease is not unsuitable. The law requires us to;

Make reasonable inquiries about your requirements and objectives;
Make reasonable inquiries about your financial situation;
Take reasonable steps to verify that the information provided is accurate.

Credit is deemed unsuitable if at the me of the assessment and at me of providing credit if;

You could not pay or could only pay with substantial hardship
The credit will not meet your requirements and objectives.

FEES PAYABLE BY YOU

We some mes charge a fee for our services. The maximum this fee will be is $1,500.00 including GST. The fee is payable once only. The exact fee applicable to you will be disclosed before we submit your loan documents to the lender. There are no other fees and charges payable by you to us however you may be liable to pay fees to the financier. This fee is not payable if finance is not approved. You may obtain from us information about how these fees and charges are worked out and reasonable es mate of those fees.

COMMISSIONS RECEIVED BY US

We may receive commissions from the lenders and lessors who provide finance for you as our customers. These are not fees payable by you. They are usually calculated as follows:

A fixed base fee; and
A percentage of the interest payable at the contract written rate over and above the interest payable on the minimum rate as determined by the Credit
Provider; and
An additional amount based on a percentage of the above two items may also be payable, however this is unknown at the time of entering into the
Contract.

COMMISSIONS PAYABLE BY US

We may source referrals from broad range of sources including for example, Accountants, Mortgage Brokers, Financial Advisors, Suppliers, and vendors etc for referring you to us. These referral fees are generally small amounts and accord with usual business prac ce. These are not fees payable by you. You may, on request, obtain a reasonable es mate of those commissions and how the commission is calculated.

OUR INTERNAL DISPUTE RESOLUTION SCHEME

We believe that it is essen al for our customers to be able to iden fy and deal with a broker who has the ability, authority, and proper training to hear and respond appropriately to any complaints or disputes. It is a requirement under the Na onal Consumer Credit Protec on Act 2009 that we have in place an Internal Dispute Resolu on procedure. You can lodge complaints by contac ng our Complaints Officer Peter Law on phone 1300797 833 or email info@carloansales.com.au, or by speaking to any representa ve of our business who will refer you to the Complaints Officer. You should explain the details of your complaint as clearly as you can. You may do this verbally or in wri ng. When we receive a complaint, we will a empt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escala on of minor complaints. We will observe the following principles in handling your complaint.

There is no requirement for face-to-face contact between you and us, although it may be useful for us to come to a satisfactory resolution;
We expect that both parties will make a genuine attempt to resolve a complaint promptly;
We expect that both parties will provide all essential and relevant information, documents, written statements and any other materials that may properly
And reasonably be believed to assist in resolving the complaint;
We expect that both parties will comply with all reasonable requests from the other party to provide information within a reasonable time frame.

OUR INTERNAL DISPUTE RESOLUTION SCHEME

If we do not reach agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute
Resolution provider is the Australian Financial Complaints Authority. You may contact them via phone on 1800 931 678 or via their website – www.afca.org.au. Our
Member number is 45019. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

ACCEPTANCE

By signing this document on page 4 you agree to the terms set out in this quote and to pay the fees specified above by the me specified above. A er you have signed this document in duplicate, we will give you a copy to keep.

THINGS YOU SHOULD KNOW

The proposed loan arrangements will be based on the products available from our panel lenders and the information provided by you. If the information you provide is incomplete or inaccurate, then before entering the loan you should consider the loan’s appropriateness having regard to your relevant personal circumstances and if necessary, seek independent financial advice. We do not provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.

Peace Of Mind Insurance PTY LTD and Carloansales Pty Ltd - PRIVACY REGULATION 2013

WHO ARE WE
‘We’, ‘us’ and ‘our’ refers to Carloansales Pty Ltd 99 033 791 789, Authorised Credi t Representative #526306 of Peace of Mind Insurance Pty Ltd (ACL #393424) ABN 76 114 039
and our related businesses.
OUR COMMITMENT TO PROTECT YOUR PRIVACY

We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information we hold about you and what we do with that information. We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your persona l information. Our commitment in respect of persona l information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.

PERSONAL INFORMATION

When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold a bout you may also include credit information. Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history in respect of those loans, and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies. The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you. If you are applying for finance, we may also collect the ages and number of your dependants and cohabitants, the length of me at your current address, your employment details and proof of earnings and expenses. If you apply for any insurance product through us, we may also collect your health information. We will only collect health information from you with your consent.

WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect personal information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marke ng and managing our relationship with you. From me to me, we may offer you other products and services. To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION

Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.

DO WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose your personal information:

To prospective funders or other intermediaries in relation to your finance requirements;
To other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres;
To companies that provide information and infrastructure systems to us;
To anybody who represents you, such as finance brokers, lawyers and accountants;
To anyone, where you have provided us consent;
Where we are required to do so by law, such as under the Anti-Money or Laundering and Courter Terrorism Financing Act 2006 (Cth); to investors, agents or
Advisers, or any entity that has an interest in our business; or
To your employer, referees, or identity verification services.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

(a) The person or organisation has a commitment to protecting your personal information at least equal to our commitment, or

(b) You have consented to us making the disclosure.

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside Australia. We may disclose your personal information to overseas entities (including but not limited to; India, Philippines & New Zealand) that provide support functions to us. You may obtain more information about these entities by contacting us.

DIRECT MARKETING

From time to time, we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated. If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on 1300 797 833. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity. It is important to us that the personal information we hold a bout you is accurate and up to date. During the course of our relationship with you we may ask you to inform us if any of your personal information has changed.

UPDATING YOUR PERSONAL INFORMATION

If you wish to make any changes to your personal information, you may contact us. We will generally rely on you to ensure the information we hold a bout you is accurate or complete.

BUSINESS WITHOUT IDENTIFYING YOU

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.

SENSITIVE INFORMATION

HOW SAFE AND SECURE IS YOUR PERSONAL INFORMATION THAT WE HOLD

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

COMPLAINTS

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act, you may contact our complaints officer 1300 797 833. We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our complaints officer, you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300363 992.

FURTHER INFORMATION

You may request further information about the way we manage your personal information by contacting us .

CHANGE IN OUR PRIVACY POLICY

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices. As a consequence, we may change this privacy policy from time to time or as the need arises. You may request this privacy policy in an alternative form. This Privacy Policy came into existence on 03-03-2014.

OUR LENDERS

Advantedge Financial Services: www.advantedge.com.au

Affordable Car Loans: www.affordablecarloans.com.au

Angle Finance: www.anglefinance.com.au

ANZ Bank: www.anz.com.au

Australian Motorcycle & Marine Finance: www.ammf.com.au

Australian Premier Finance: www.australianpremierfinance.com.au

Automotive Financial Services: www.afs.com.au

Azora Finance: www.azorafinance.com.au

Bendigo & Adelaide Bank: www.bendigoadelaide.com.au

Better Choice Home Loans: www.betterchoice.com.au

Capital Finance: www.capitalfinance.com.au